Terms & Conditions
TERMS AND CONDITIONS OF SALE
The US section of the lilouparis.com website (“Website”) is owned and operated by Lilou US LLC.
Scope and Agreement on Terms and Conditions of Sale
This Website is available only for purchases made and delivered within the United States. The purchase of products offered for sale on the Website indicates your agreement as the customer to follow and be bound by these Terms and Conditions of Sale and, in addition, to the General Conditions of Use of the Website and the Privacy Policy (collectively the “Terms and Conditions”). Lilou may update the Terms and Conditions at any time without prior notice by posting them on this Website.
Orders may be placed on the Website only by customers in the United States purchasing products not intended for resale.
Placing of Orders
Orders may be placed online at www.lilouparis.us, with or without creating a customer account. By placing any order, with or without registration, customer accepts the Terms and Conditions in force as of the date of the order.
Lilou reserves the right to refuse or cancel any order and refund any purchase price paid prior to shipping for any reason.
Prices and Payment
All prices are in US dollars, excluding taxes and shipping costs (see "Shipping and Delivery"). Payment is due immediately upon confirmation of the order. Payments will be processed through Paypal, through which it is possible to pay with or without a Paypal account, via credit card or Paypal transfer (with account). Any payments made by credit card are subject to the approval of the financial institution that has issued the credit card. An order will not be processed until payment in full is complete.
A receipt shall be included with the product shipment.
Lilou reserves the right to modify the prices of products offered on the Website at any time without prior notice. Customer will be charged the prices displayed on the Website at the time the order was confirmed provided the product ordered is available. Lilou reserves the right to reject or to cancel the order if the products are not available, are incorrectly priced or are otherwise incorrectly described.
Shipping and Delivery
Customer will be asked to select customer’s preferred shipment method. Delivery costs depend on the delivery service selected. Shipping costs for the selected shipment method will be displayed in the order summary on the Website. This amount will be payable by customer in addition to the price, including taxes, of the products ordered.
Products will be shipped to the physical street address specified in the order. Products cannot be shipped to post office boxes or APO/FPO addresses.
Submitted Content and any breach of customer’s warranties and representations.
Returns, Exchanges, Refunds
Products may be returned for exchange or refund within fourteen (14) calendar days from the delivery date subject to the terms and limitations set out in the Terms and Conditions. Customer is responsible for all shipping costs for returns and exchanges.
Products that are customized for the customer are not returnable under any circumstances and the sales of such goods are final.
For all other goods, returns may be made only according to the following terms and conditions.
The customer must request a Return Authorization by email to hello@lilouparis.us within fourteen (14) calendar days of delivery of the products. Customer must ship the returned goods within fourteen (14) days of Return Authorization to the following address: 658 S Bronson Ave Los Angeles CA 90035. Returned products must be in their original condition and within their original packaging. Lilou has sole discretion in determining whether the products purchased via the Website are in original condition upon return. Please insure your return package for the full retail value of the item(s). Lilou will not be responsible or liable if any returns are lost, misdirected or delivered late as it is the customer's responsibility to chose the correct shipping method.
Repairs
If a repair of a product is required, please send an email request to hello@lilouparis.us with a complete explanation of the repair that is required. An estimate of the repair cost and shipping instructions will be sent in response. Customer is responsible for the cost of the repair and all shipping costs.
Site Imagery
Pictures of products presented on the Website, and other forms of visualization and presentation of jewelry and other offered products are informative and may not be actual size, as the size and color of the images may vary across digital screens and mobile devices.
GENERAL CONDITIONS OF USE OF THE WEBSITE
Lilou grants you a limited right to use this Website for your personal, noncommercial use only. You agree to comply with all applicable laws, statutes and regulations regarding use of the website. You may access and view the content on the website on your computer or other Internet compatible device, including mobile devices and tablets, and make single copies or prints of the content on the website for your personal use only.
Use by Children
The Website is not intended for users under the age of 18 and parents or guardians may not agree to use on their behalf. Lilou does not knowingly collect personal identifiable information from users under the age of 18. Such users are expressly prohibited from submitting their personally identifiable information to us; any information submitted by such users will not knowingly be used, posted or retained by Lilou.
Intellectual Property
Any and all text, images, designs, marks, and other content of this website originating from Lilou are copyrighted, trademarked, protected by trade dress or otherwise proprietary to Lilou. LILOU is a registered trademark, U.S. Reg. Nos. 4,813,375 and 5,036,823. The Lilou Clover Design is a registered trademark, U.S. Reg. No. 5,193,019. Any rights not expressly granted herein are reserved. All third-party product names, trademarks and registered trademarks that may appear on Lilou are property of their respective owners.
Links
The Website may contains links to third-party websites. Links to other websites are provided for your convenience and a link does not imply endorsement of, sponsorship of, or affiliation with a linked site by Lilou. Lilou does not control these other websites and cannot be responsible for the content or accuracy of the information or other material on these websites. Lilou is not responsible for the contents of any linked site and does not warrant, represent, or assume responsibility or liability for the accuracy, security, completeness, or operation of any linked site or any information or other materials downloaded from or contained on or in any linked site. Before using other websites or disclosing personal information to them, you should examine the terms and conditions of those websites, as they may differ from the Lilou Website.
Disclaimer, Limitation of Liability
The Lilou Website, its content, and any information available on or through the Website are provided “as is” and “as available” and without any representations or warranties of any kind, to the fullest extent permitted pursuant to applicable laws, of accuracy, reliability, title, merchantability, non-infringement, fitness for a particular purpose or any other warranty, condition, guarantee or representation, whether oral, in writing or in electronic form, including but not limited to the accuracy or completeness of any information contained therein or provided by the website.
Lilou does not represent or warrant that access to the Website will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted. Without limitation, Lilou does not warrant the accuracy or completeness of any information provided through the Website.
Lilou shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of this agreement, including but not limited to: the providing of services hereunder, the delivery or non-delivery of information, the sale or purchase of any goods or service, your access to or inability to access the Website, including for viruses alleged to have been obtained from the website, your use of or reliance on the service or any of the merchandise, information or materials available on the Website, regardless of the type of claim or the nature of the cause of action, even if advised of the possibility of such damages.
Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages, so the above exclusions or limitations may not apply to you. You may also have other rights that vary from state to state.
You hereby agree to release Lilou, its officers, managers, members, employees, and agents from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with your use of the website. If the foregoing limitations are held inapplicable or unenforceable for any reason, you agree that the maximum liability of Lilou to you for any type of damages shall be limited U.S. $100.00.
You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security of which you become aware. You are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Website.
Termination
Lilou may terminate, change, suspend, add to or discontinue any aspect of the Website or the Website’s services at any time, in its sole discretion, and without liability to any user. Lilou may restrict, suspend or terminate your use of or access to the website and/or its services if we believe you are in breach of or are attempting to breach our terms and conditions or applicable law, or for any other reason without notice or liability (including, for example, if we learn that you have provided us with false or misleading information, or interfered with other users or the administration of our website or services).
Privacy
The terms of our Privacy Policy govern the processing of all personal data collected from you in connection with your purchase of products through the Website.
Force Majeure
Lilou shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.
Dispute Resolution
1. General Information
Lilou is committed to customer satisfaction. Lilou will try to resolve amicably any dispute arising from these Terms and Conditions as well as the purchase and sale of any offered products. You may contact Lilou by email at hello@lilouparis.us
You and Lilou agree that we will resolve any claim or dispute at law or equity relating in any way to the website, any information, services or products provided by us, any representations made by us, or the Terms of Use (each, a “Claim”) in accordance with one of the subsections below or as Lilou and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution.
2. Law and Place of Dispute
These Terms and Conditions are governed by and will be construed according to the laws of the State of New York in any proceeding or legal process, without regard to any conflict of law provisions. You agree that any permitted lawsuit may be brought only in the state or federal courts seated in New York County, New York, and in using this website, you consent to jurisdiction of such courts for the purpose of litigating such actions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
3. Arbitration
Any Claim (excluding claims for injunctive or other equitable relief) shall be resolved exclusively by binding non-appearance-based arbitration pursuant to the Commercial Arbitration Rules (“AAA Rules”) of the American Arbitration Association (“AAA”). The arbitration will take place in New York, New York. Part or all of the arbitration may be conducted by telephone or based on written submissions and will not require the personal appearance of the parties or any witnesses unless otherwise agreed by the parties. The allocation of costs and fees for such arbitration shall be determined in accordance with AAA Rules. The arbitration shall be conducted by a single, neutral arbitrator who shall be appointed by the AAA. The arbitrator’s decision and award shall be final and binding and may be entered in any court with jurisdiction. Nothing in these Terms of Use will prevent a party from seeking injunctive or other equitable relief with respect to the infringement, misappropriation or other violation of such party’s intellectual property or other proprietary rights in any court of competent jurisdiction. In the event the foregoing agreement to arbitrate is deemed unlawful, void, or for any reason unenforceable with respect to any claim, dispute or controversy, then you agree that any Claim, shall be filed and adjudicated only in the state and federal courts located in or having jurisdiction in New York County, New York and you hereby irrevocably and unconditionally consents and submits to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of this Agreement.
4. Improperly Filed Claims
All claims you bring against Lilou must be resolved in accordance with this Dispute Resolution section. Any Claim filed or brought contrary to the Dispute Resolution section shall be considered improperly filed.
5. No Class Actions
Any and all proceedings to resolve a Claim will be conducted only on an individual basis and not in a class, consolidated or representative action or arbitration. If for any reason a Claim proceeds in a court rather than in arbitration we each waive the right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to these Terms of Use. Any arbitration decision may be confirmed by any court with competent jurisdiction.
Prohibited Activity
You may not access or use the Website for any purpose other than that for which we make the Website available. The Website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Website, you agree not to:
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Systematically retrieve data or other content from the Website to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
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Make any unauthorized use of the Website, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
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Use a buying agent or purchasing agent to make purchases on the Website.
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Use the Website to advertise or offer to sell goods and services.
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Circumvent, disable, or otherwise interfere with security-related features of the Website including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Website and/or the Content contained therein.
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Engage in unauthorized framing of or linking to the Website.
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Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
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Make improper use of our support services or submit false reports of abuse or misconduct.
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Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
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Interfere with, disrupt, or create an undue burden on the Website or the networks or services connected to the Website.
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Attempt to impersonate another user or person or use the username of another user.
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Sell or otherwise transfer your profile.
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Use any information obtained from the Website in order to harass, abuse, or harm another person.
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Use the Website as part of any effort to compete with us or otherwise use the Website and/or the Content for any revenue-generating endeavor or commercial enterprise.
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Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Website.
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Attempt to bypass any measures of the Website designed to prevent or restrict access to the Website, or any portion of the Website.
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Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Website to you.
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Delete the copyright or other proprietary rights notice from any Content.
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Copy or adapt the Website’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
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Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Website or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Website.
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Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
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Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Website, or using or launching any unauthorized script or other software.
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Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Website.
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Use the Website in a manner inconsistent with any applicable laws or regulations.
User Generated Contributions
The Website may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Website, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Website and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:
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The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
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You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Website, and other users of the Website to use your Contributions in any manner contemplated by the Website and these Terms of Use.
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You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Website and these Terms of Use.
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Your Contributions are not false, inaccurate, or misleading.
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Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
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Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
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Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
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Your Contributions do not advocate the violent overthrow of any government or incite, encourage, or threaten physical harm against another.
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Your Contributions do not violate any applicable law, regulation, or rule.
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Your Contributions do not violate the privacy or publicity rights of any third party.
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Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
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Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors;
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Your Contributions do not include any offensive comments that are connected to age, ancestry, citizenship, colour, creed, religion, disability, ethnic origin, family status, marital status, place of origin, race, records of offenses, gender, sex, sexual preference, sexual orientation (each a “Prohibited Ground”).
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Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.
Any use of the Website in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Website.
Contribution License
By posting your Contributions to any part of the Website or making Contributions accessible to the Website by linking your account from the Website to any of your social networking accounts, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully- paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.
This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Website. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Website; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.
Guidelines for Reviews
We may provide you areas on the Website to leave reviews or ratings. When posting a review, you must comply with the following criteria:
1. You should have firsthand experience with the person/entity being reviewed
2. Your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language
3. Your reviews should not contain discriminatory references based on a Prohibited Ground”
4. Your reviews should not contain references to illegal activity
5. You should not be affiliated with competitors if posting negative reviews
6. You should not make any conclusions as to the legality of conduct
7. You may not post any false or misleading statements
8. you may not organize a campaign encouraging others to post reviews, whether positive or negative.
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.
MOBILE TERMS OF SERVICE
The Lilou USA LLC mobile message service (the "Service") is operated by Lilou Paris US (“Lilou USA LLC”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Lilou USA LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lilou USA LLC through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Lilou USA LLC. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18559107844 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Lilou USA LLC mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18559107844 or email hello@lilouparis.us.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Last updated: Feb. 6, 2023
Updates to Terms & Conditions
Terms & Conditions updated: October 31, 2022